Refund Policy

Shipping Policy

At Event Pro Source, we understand the importance of timely delivery, and we are committed to providing you with the best shipping experience.

Processing Time:

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving payment.
  • Please allow additional processing time during peak seasons or sales.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination.
  • You can view shipping costs at checkout before completing your purchase.
  • Any duty or import fees are to be paid by the customer.

Shipping Methods:

  • We offer standard shipping options.
  • Shipping carriers may include, but are not limited to DHL, FedEx and Canada Post.
  • Event Pro Source is not responsible for any delays in shipping or delivery related to the weather, carrier or other shipping constraints that impact delivery date. 

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
  • Please allow up to 48 hours for the tracking information to update.

Shipping Destinations:

  • We currently ship to USA and Canada. If your location is not included, please contact us for possible arrangements.

Delivery Times:

  • Delivery times vary based on the shipping method selected and your location.
  • Standard shipping typically takes 4-5 business days, while expedited shipping may arrive sooner.

International Shipping:

  • International orders (including Canada) may be subject to customs fees, import duties, or taxes imposed by the destination country. The recipient is responsible for covering these charges.

Lost or Damaged Items:

  • Event Pro Source is not responsible for items lost or damaged during transit.
  • Please contact the shipping carrier to file a claim for lost or damaged items.

Return Policy

All sales are final. If your item arrives damaged or defective, we will replace your order with the same product. In the event that the product cannot be replaced, a full refund will be issued instead. If your item arrives damaged or defective, please contact us immediately at eventprosource@gmail.com

Return Eligibility:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

Return Process:

  1. Contact us at eventprosource@gmail.com to initiate the return process and approval.
  2. Include a photo of the item along with a copy of the original packing slip or order confirmation in the return package.
  3. Shipping information will be provided to you.

Questions: If you have any questions or concerns about our shipping and return policy, please contact us at eventprosource@gmail.com.

Thank you for choosing Event Pro Source. We appreciate your business!